REFUNDS AND RETURNS POLICY

Our policy lasts 30 days. If 30 days have gone by since delivery of the item, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.

If your item arrives incomplete or partially damaged, please contact us at support@okaziononline.co.uk We will try and find the best possible solution for you, whether it would be sending missing or damaged products again or processing a full or partial refund.

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 
support@okaziononline.co.uk


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item but different colour, send us an email at support@okaziononline.co.uk and send your item to: Okazion UK Ltd. 26 Wilce Avenue, Wellingborough NN8 2QL.

Shipping


To return your product, you should mail your product to: Okazion UK Ltd. 26 Wilce Avenue, Wellingborough NN8 2QL. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Any Questions?


We understand circumstances may be different and our policy may not be applicable on all circumstances. Please use our contact page if you have any questions.

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